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Matos began his role as ANZ CEO from 12 May. In an introductory speech, the new leader said customers will be top priority.
“While I have worked across many countries and cultures, there has been one constant throughout my career,” Matos said.
“Customers, I assure that your needs will be at the heart of everything we do every day.”
Matos has 30 years of experience in global banking, previously holding positions in Hong Kong, the UK, the US, France, Spain, Brazil, Mexico, Peru, and his home of Portugal.
“I want to bring that experience to ANZ, to help make us a better bank – and your first choice for banking. This means we will continue to invest in world-class products and services to help you get ahead in life as well as help improve your financial wellbeing,” he said.
A key consideration for ANZ amid the leadership change is supporting regional Australia.
There have been concerns over the future of regional banking following the closure of branches.
Matos said ANZ is continuing to invest in the country’s regions to better support customers living away from cities.
“We will also improve the way we serve customers in regional Australia, through investment in our regional hubs. And we will play our role in industry efforts to ensure cash is available for Australians, no matter where you live,” said Matos.
“Importantly, all ANZ customers will soon be able to access banking services from their local Australia Post.”
Cyber security is continuing to take priority as risk becomes increasingly sophisticated.
“We will keep investing each year to build on this, including through new initiatives like the ANZ Digital Padlock launching mid-year. This is an Australian banking first that will give you the ability to instantly ‘lock down’ digital access to your accounts if you suspect you are being targeted by scammers,” Matos said.
Matos said he will be taking time to listen to the concerns of stakeholders and encourages those with questions or queries to reach him at
Matos was initially meant to begin his position from 3 July. However, the date was pulled forward due to early fulfilments at his previous role of CEO, wealth and personal banking at HSBC.
He was named as CEO in December 2024 following the retirement of previous CEO Shayne Elliott.
“We are very pleased an international banker of Nuno’s calibre and extensive experience will be joining ANZ as our new chief executive to lead the execution of our strategy,” ANZ Group chairman Paul O’Sullivan said.
[Related: Incoming ANZ CEO start date pulled forward]
